And, TripAdvisor has figured out a way for the lodging industry to get even more involved.
In a bid to further engage those 450,000 hotels under its microscope, TripAdvisor was to introduce today, across all its global websites, a free, English-language ReviewMetrix dashboard for hotel owners that includes a new Customer Satisfaction Index, as well as charts to compare a hotel’s CSI over time against a particular competitor and hotels in that city as a whole.
via tnooz.com
Das Benchmarking gefällt mir. Gibt es noch andere Tools, die das anbieten?
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